FAQs

GENERAL QUERIES

Orders typically take 2-7 working days to reach metros and tier I cities. However, some pin codes may experience longer delivery times. If you experience a delay, please contact us for assistance.

Upon placing your order, you will receive a confirmation via email to your registered email ID  Additionally, we will notify you once your order is dispatched from our warehouse.

If your order does not arrive within 7-10 working days, please reach out to us via Instagram or contact us at the following:

Instagram: https://www.instagram.com/akordwear/ Phone:  +91 9326 582 124 WhatsApp:  +91 9326 582 124

We will make every effort to ensure timely delivery.

Currently, we only deliver within India. However, you can make purchases from anywhere in the world as long as the shipping address is within India.

CANCELLATION, RETURN / EXCHANGE & REFUND

While we strive for the utmost quality, if you happen to receive a damaged or defective product, kindly notify us within 24 hours of delivery. Additionally, please send us a photograph of the damaged item via email or Instagram. You can reach us at:

Phone: +91 9326 582 124 WhatsApp: +91 9326 582 124

Failure to notify us within the specified timeframe may result in a delay in processing your return.

Although we make every effort to ensure accurate deliveries, if you receive a different or wrong product, please visit the returns section on our website or click here to request a return.

Return requests must be initiated within 7 days of the delivery date.

Exchange requests must be initiated within 7 days of the delivery date.

Once a return or exchange request is placed, the reverse pickup will be scheduled within 2-3 days. After the product arrives at our warehouse and passes a quality check (usually within 7-10 days), we will initiate the refund or exchange process within 72 hours. Please allow 7-10 working days for the dispatched product to reach you.

Once the returned product undergoes a quality check at our warehouse (within 7-10 days), we’ll initiate the refund process within 72 hours. If you used a promotional/coupon code, the refunded amount will be credited as store credit. For non-promotional purchases, the refund will be credited to your bank account.

For orders with discounted items that are returned, the discount will be forfeited, and products will be billed at their full price. The remaining amount will be refunded as store credit.

Once the returned product passes the quality check, a refund in the form of store credit will be issued to the registered email and WhatsApp number.

For updates on your returned order, please log into your account or contact us at: hello@akordwear.com

SIZING HELP

When placing your order, you’ll see an option for the SIZE CHART on the product page. This chart provides detailed information on sizes and fit. Simply click on the SIZE CHART to find your perfect size.

PAYMENTS

In most cases, the payment gets automatically credited back to your account within 2-3 business days. If it does not, please email us the details of your transaction at hello@akordwear.com.

Phone: +91 9326 582 124 WhatsApp: +91 9326 582 124

We will verify the transaction and respond to you at the earliest.

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